Lokation: Vejle
Uddannelse:Cand. Merc. Marketing
Ønskede forløb:
- Freelance/Vikar
- kortere forløb (<3 måneder)
- Timer pr. uge: 1-12 timer
- Timer pr. uge: 12-24 timer
ID:MC-93INSK
Insights & Data Specialist - Marketing Project Manager
Customer Experience Analyst
I am especially interested in how sustainability is influencing employees, customers- and society’s expectations to companies and what it means in the context of leadership and customer experience.
My purpose is to: Learn and inspire organisations, leaders and people to make consumption sustainable through sustainable leadership and customer experience.
I have deep insights in sustainability in the context of marketing practices and customer experience strategies. Furthermore I do reasearch on how to drive Sustainable Consumption, Customer Satisfaction and Loyalty.
Work Experience:
I have worked 8 years in the financial sector in three major Danish banks. I have worked with both private and business customers in banking and pension. I have gained expertise in formulating sustainable customer experience strategies, identify and drive improvements in products, services and processes by combining human insights with relevant business insights. I have deep knowledge of Change Management and how this toolbox can be used to create a sustainable culture and hereby make consumption sustainable by creating sustainable customer experiences that drives emplo
Kompetencer
Has solved a few tasks.
2: Advanced Beginner - Some experienceHas solved multiple tasks.
3: Competent - Great experienceHas solved numerous tasks. Experienced and independent.
4: Expert - Extensive experienceVery experienced. Can train/mentor others.
Erfaring
Virksomhed | Arbejdsområder | Afsluttet | Varighed | Tilknytning | ||
|---|---|---|---|---|---|---|
| Danske Bank | UX/user behavior, Presentations, Communication/PR, Branding/identity, | 2022 | 4+ år | Ansat | ||
| Jyske bank | Email marketing, CRM, UX/user behavior, Presentations, Marketing planning | 2018 | 1-2 år | Ansat |
