ID:MC-87UXSB

User Research

Freelance Senior User Experience Designer
10 years of experience
I work in the intersection of user experience (UX), strategy, IT, and business.

What I can help you with
– Draw user journeys and map out pain points to be improved and design the solutions
– Streamline and optimize navigation & information architecture
– UX review & recommendations for improvements
– Identifying Dark UX patterns & creating solutions to solve the issues
– Identifying & prioritizing jobs to be done on important user journeys
– User testing, is the design easy to use and understand
– User Research, identifying & understanding user needs and pain points
– Design Thinking, facilitate ideation workshops and research tasks
– Designteam alignment, for a stronger and more effective/happy team
– Service Design, holistic approach to understanding all touchpoints
– Digital strategy and roadmap to get happy & loyal customers

I always make sure that the team I’m working with is aligned. So we ensure that we are working for the same goals and have a united understanding of what we are trying to achieve.

I’m capable of changing my mindset according to the task at hand, whether it requires creative free thinking or structured/planning thinking. I’m able to shift between the two, depending on where in the process I’m working.